What makes a short term rental property or vacation home different from a hotel? Lots of things, but primarily, it is the experience. Make sure that you have a personalized welcome email. It should include the check in time, directions to the property, entry instructions, and contact information. Address your guest by their first name and let them know that you are available to help if needed. Many times a bad situation can be salvaged with good communication and still result in a positive review.
The Colorado Springs Short-Term Rental Alliance blog will serve as a resource providing legislative updates, citywide news, industry tools, and opportunities for networking.