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Tip of the day: Self Check In

Do you greet and check in every guest? I don't, and here is why.
Through my experiences staying at various vacation rentals, I've found that I often don't know exactly when I will arrive. Flights get delayed. Traffic varies from city to city. There are many factors that can alter your arrival time. When I have had a particularly difficult trip, the last thing I really want to do is worry about my host being readily available to meet the needs of my ever changing arrival time. I really appreciate and actively search out properties that allow self check in. As a renter, I consider it a must.
As a host, I look at this a couple different ways. First, it is convenient. I can send a pre-welcome email with all of the details for checking in and I can check on my guests the day after their arrival to make sure everything is working out. Second, we can always add an in-person check in if that is preferred. We can always arrange to be available. What we can't do, is correct a mismanaged check in or miscommunicated schedule after the fact.
More options equates happier guests and that always results in better reviews.

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